El Dorado Royale A Spa Resort - All Inclusive ★★★★★

Property very well maintained.

Booking restaurants and constant pressure for tips. Concierge should be helping and supporting your stay and purely focus on up selling.

Spread out and intimate property. Staff is always very helpful and always beautifully maintained. My 4th time at this resort.

Would be nice if they got rid of the loveseats, and Guacamaya went back to the old tables they used to have better for mingling.

Our third visit and overall we enjoyed the resort.

Misleading wait staff at one of the restaurants and consequently overcharged on wine. This led to poor customer service staff interaction.

Beautiful

The hotel television was broken when we arrived. I immediately reported it the first morning upon turning it on. They tried to tell me I didn’t report it and blamed me and my partner for breaking it, and threatened to call the police in Mexico on me if I didn’t sign the receipt to pay for their tv.

We arrived 10\31 and departed  11\7.  Our room was swim-up suite 4202. To sum things up, we had a blast. Much was good, some excellent, and a few things less than ideal.  The resort is on the older side, but that means the grounds are lush and grown in. It is very well maintained.  With access to 3 separate resorts, Royale, Casitas, and Generations, the grounds are expansive. There are large golf carts to take you around, though the system needs work. The carts often bunch up and there doesn't seem to be enough.  We often joked that they only ran in the opposite direction that we wanted to go. There are many daily activities, but they are not advertised aggressively.  The resort app though a bit layout-challenged is the way to access these as well as the other resort features.  One complaint? The virtual map is awful and leads to people walking around aimlessly looking at it. Off-site tours were through Lomas Travel and could be better advertised. We did get some rain during our stay and they have some issues handling it.  There were many, almost always women tasked with squeegeeing the water away, often unsuccessfully. One glaring issue was the wood-like tile at the entrance of Rincon Mexicano which should be addressed. The tile is near ice slippery when wet and is extremely dangerous. The grounds felt secure. There was at least one highly armed guard trying to be discreet, and probably more who were better at discretion. An occasional interloper could be found on the beach selling cigars and jewelry.  OUR room was large and well-appointed. The choice of large smooth tile is great for look and cleaning but very slippery when wet, which is most of the time in a swim-up room. A big mistake is using the same tile in the shower, there's a mat rolled up in there, use it.!The biggest complaint I can make is the sensor on the shower light had a mind of its own. Hardly a bad thing. Our Concierge Emiliano was great.

The timeshare pitch. Slippery tile choices. The lack of available watersports. The brisket in Santa Fe grill. The inconsistent cart transport system though the drivers were uniformly nice and helpful.

Customer service was good. Check in was quick and easy. The shuttle drivers are friendly and get you from point a to b quickly! The property itself is beautiful, and clean. I also like that the staff wasn’t aggressively asking for tips, and were super grateful for tips received (because they were well deserved)

The swim up wasn’t a full swim up, it was a shared lazy River with the other room. Not enough space for both rooms to enjoy the space at the same time. I wish they wouldn’t specified that the size of the swim up varies or else I would’ve picked a different room :( Most of the restaurants require a reservation which is fine, except there is t a buffet option for all meals so. You’re limited in your dining options if you don’t have a reservation. Their capacity to handle large groups is limited (which is understandable but disappointing for the size of the resort)

Waiting staff were fantastic

Constantly trying to up sell. Concierge and guest services were very poor in dealing with issues

Food was very good. Staff were helpful and kind. The hotel has a long beach, so have plenty of spots to spend the days.

Bed was not as comfortable as expected. The room had minor issues (i.e. door didnt open/close properly and some lights didnt work).

All inclusive is a great concept for this area. The variety of restaurants is exceptional. We tried Italian, Mexican and Indian restaurants and they were amazingly good.

Its humid. Maybe we didnt choose the right month to visit, but the weather in general is not perfect.

very polite and attentive staff

The reception staff can be more receptive Rooms are not good value for money, we had a light fixture popping out and the water collected in the shower room.

Food was very good. Staff were helpful and kind. The hotel has a long beach, so have plenty of spots to spend the days.

Bed was not as comfortable as expected. The room had minor issues (i.e. door didnt open/close properly and some lights didnt work).

All inclusive is a great concept for this area. The variety of restaurants is exceptional. We tried Italian, Mexican and Indian restaurants and they were amazingly good.

Its humid. Maybe we didnt choose the right month to visit, but the weather in general is not perfect.

very polite and attentive staff

The reception staff can be more receptive Rooms are not good value for money, we had a light fixture popping out and the water collected in the shower room.

very friendly staff and food was very good!!

beautiful serene

The services, food, spa, pools, and staff were great. The spa is overpriced without getting a daily special or discount. My room had some flaws but looked past those given the rest of the experience.

The room had a light out in the shower that was never fixed all week. The bedside light had a loose electrical wire that was never fixed. And for a few days the shower was lukewarm to cold. This was a minor issue for me and If it bothered me more I would have complained louder and gotten a resolution. As I was traveling alone, these small things didn't bother me.

2nd trip. Enjoyed once again. LA ISLA menu could use upgrading...add some better house wines, and, or lower prices of wines on lists.

House wines! Prices of wines on list. Food overall was very nice. Except LA Isla and the pizza restaurant by the pool. Staff were super. Grounds clean and a pleasure to walk around.

Third time in El Dorado. Just paradise. Good food, good service, good pools.

Everything is top secret. No info available. Want to know what activities there are? Guess. Want room service? Use the app, which works about 10% of the time. It's our third time, I thought about getting membership. To this day (two weeks after check out) I don't know how much it costs or ehat it includes.

Guess Royale doesn't celebrate couple's anniversary anymore. No banner, wine, and etc. Asked to many times if we had dinner reservations.

pool: water polo

food/drinks

the grounds were amazing and beautifully kept up. i loved their extremely Long Beach with so many different relax areas where you could always find a spot to enjoy. i loved how nice the staff were. the food was very good, from the buffet to the restaurants. in my too two all inclusive resorts in the playa/Cancun area. and you can’t beat the deal, very affordable.

the bottleneck in regards to waiting for bar service at the pools was disappointing but the drinks were good. the “fuentes” dinner/show was all cringe. they were sweet but it was not good, hard to watch. probably the worst meal I had at the property. the rooms were not the best but they weren’t bad.